A week or so ago, the department had a training Senegal Phone Number session. Some children’s shoes were not able to participate. They wanted to give a Senegal Phone Number training PPT in the group.
The lecturer, Children’s Shoes, directly sent the original PPT file of 267M to a large group of 200 people.
After I saw it, I quickly reminded to withdraw it and suggested that it be converted to an online document.
Why is this not recommended? Children’s shoes who may have some understanding of computer network knowledge can immediately reflect the reason.
4. I prepare school stuff for my child
The two scenarios in the above picture are two things I did myself:
The content of the first picture is:
My wife wraps a slightly hard plastic cover on my child’s new book for school to prevent it from breaking.
Then, when I went to turn it over, I found that every corner (empathy) is very sharp. If I am not careful, it may cut the child’s own or other people’s fingers (sense of the scene), which may cause unnecessary damage. (empathy). So I cut it into obtuse angles one by one with scissors.
The content of the second picture is:
The children’s school requires each student to bring the bottom and neck of a mineral water bottle, as if to do a small experiment in planting.
I did it myself with scissors. When the cut is finished, it is a habitual discovery (empathy) that the cut edge is very sharp, and it is very easy to cut fingers (sense of scene), causing unnecessary injury (empathy). So I used a lighter to burn the edges to a round shape.
2. How to exercise these three abilities
Similar cases, and many more, occur in almost every aspect of work life, if you look carefully.
The combination of these three abilities can play a very important role in the face of various “product needs” in life and work.
Some people may have doubts, these cases seem to solve some small things, can they be useful to our larger products?
Here I can tell you responsibly: of course it works .
Products are composed of functional requirements, and each functional requirement corresponds to each user scenario. Only when these requirements are better satisfied can users finally feel a successful product.
A few days ago, I read a book and saw the case of a company called Zappos. This company’s insight into user needs is really extreme, and of course it has achieved the ultimate.
To list a few, let’s feel it:
① Every customer who buys a pair of shoes in Zappo will receive 3 pairs of identical shoes (large, medium and small), customers can keep the most suitable pair after trying them on, and return the other two pairs with free postage!
② Customers within 365 days, if you have any dissatisfaction with the shoes, you can return them unconditionally, and the postage is also free.
③ Perverted customer service: If you can’t find the shoes you want in Zappos, the customer service will provide you with at least 3 similar websites (even competitors) to let you find the shoes you want.
Due to the extreme satisfaction of the needs of each user, this company was acquired by Amazon for $1.2 billion in 2012, setting the record for the highest acquisition in the history of e-commerce company acquisitions!
So since these abilities are so useful, how can we have them?
Don’t worry, I’ll tell you.